It also covers your privacy rights, how the law protects you, and how to contact us regarding any personal data that we may hold on you.
We take our responsibilities in handling any personal data very seriously and to help illustrate what happens to your data, we’ve mapped out a data journey at the end of this policy.
3manfactory is a brand agency, primarily offering strategy, creative, and marketing services to corporates, SMEs, and government organisations. 3manfactory.co.uk is our website and where most people first make inbound contact with us.
Our registered office is 3MANFACTORY, Old Docks House, 90 Watery Lane, Preston, PR2 1AU, United Kingdom.
By personal data, we mean any information about an individual that could be used to identify you, such as a name, email address, or phone number.
The personal data that we collect falls into the following areas:
Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you’ve asked for.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or through chat or social media.
This includes personal data you provide when you:
Automated technologies or interactions. As you interact with us, including via the 3manfactory.co.uk website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may also collect Tracking Data when you use our website, or when you click on one of our adverts (including those shown on third party websites).
Third parties or publicly available sources. We may receive personal data about you from various types of third parties, including:
The data we collect and house on our internal systems is easily traceable to its source which is extremely important. We can identify the permissions of use at the time of collection and we can confidently justify its use and identify the permissions of use communicated to us.
If you take a look at our data journey, you’ll see how we plan to use the data based on your interactions with us and the purpose of the communication. We aim to contact you based on this and therefore you won’t ever receive any communications from us that aren’t relevant to our relationship.
Generally, we do not rely on consent as a legal basis for processing your personal data other than where the law requires it; for example, in relation to sending certain direct marketing communications. Where our legal basis is consent, you have the right to withdraw consent any time.
We may use your Identity, Contact, Technical, Tracking, Usage and Profile Data to form a picture of what we think you may want or need, or what may be of interest to you. This is how we decide which services may be relevant for you and tell you about them. This is what we call direct marketing.
We may carry out direct marketing by email, phone, social media, text or post. Mostly though, this happens in person when one of our expert team are giving you advice or guidance.
We’ll always aim to be really clear what we are doing and what communications you will be sent – obviously, you have a right at any time to change your mind and say no thank you and opt out. The easiest way to opt out is to use the unsubscribe link at the bottom of the communication. For any forms of communication that don’t have an unsubscribe link, such as over the phone or via text, let us know at the time by replying and stating you want to change your communication preferences.
You can also contact us directly at any time via email@example.com with the subject line DATA POLICY to let us know you want to opt out of any communications or to change your communication preferences. You can also write to the Data Protection Officer, 3MANFACTORY, Old docks House, 90 Watery Lane, Preston, PR2 1AU.
We may share personal data with the following categories third parties:
We share personal data with the following specific third parties:
We also share data with third parties connected to advertising, retargeting and analytics.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
The Internet is a global environment, so using it to collect and process personal data may involve the transmission of data on an international basis. This means, for instance, that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We use two factor security where possible, we encrypt data where possible, and we’re fastidious when it comes to IT security.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We tend to have good long term relationships with the people we interact with, so we plan on holding data indefinitely unless specifically requested by you. However, we do regularly review our contact database and anyone with whom we’ve had no interactions with for over two years will be considered for removal.
By law, we have to keep basic information about our clients (including Contact and Financial Data) for six years after they stop being customers for tax purposes.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes; in which case, we may use this information indefinitely without further notice to you.
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
These rights are subject to certain rules around when you can exercise them. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website.
If you wish to exercise any of the rights set out above, please contact us via firstname.lastname@example.org with the subject line DATA POLICY or you can also write to the Data Protection Officer, 3MANFACTORY, Old Docks House, 90 Watery Lane, Preston, PR2 1AU.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
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